Terms of Service (Clients / Business Users)

1. Introduction

These Terms of Service (“Terms”) govern your access to and use of the Linefront platform, including our website, applications, APIs, and related services (together, the “Platform” or “Services”).

By accessing or using the Platform, you agree to be bound by these Terms. If you do not agree, you must not use the Platform.

2. About Linefront

3. Definitions

• “Client”: Any organisation using Linefront to collect, process, verify, or assess information
• “End User”: Any individual providing data via the Platform (e.g. applicants, customers, citizens, patients)
• “Personal Data”: As defined under applicable data protection laws

4. Services Overview

Linefront provides a digital platform that enables Clients to:

• Collect and manage data through workflows and forms
• Verify identity and documents
• Structure and analyse data
• Perform eligibility assessment and decision-support processes
• Integrate with third-party systems

Linefront provides technology infrastructure only and does not act as the decision-maker unless explicitly agreed.

5. Acceptance of Terms

By using the Platform, you confirm that:

• You have authority to bind your organisation
• You will comply with these Terms and applicable laws

6. Changes to Terms

We may update these Terms at any time. Continued use of the Platform constitutes acceptance of updated Terms.

7. Data Protection and Privacy Roles

• You (Client) are the Data Controller
• Linefront acts as the Data Processor, except where acting as a Controller for limited purposes (e.g. internal operations)

Processing

We process Personal Data only on your instructions and as necessary to provide the Services. We implement appropriate technical and organisational measures, including:

• Encryption
• Access controls
• Monitoring and security controls

Data is hosted within the UK and/or EEA unless otherwise agreed, with appropriate safeguards in place.

8. Client Responsibilities

You are responsible for:

• Ensuring lawful basis for processing Personal Data
• Providing appropriate notices to End Users
• Ensuring data accuracy and legitimacy
• Determining what data is collected and when
• Compliance with applicable laws and regulations

You must not instruct Linefront to process data unlawfully.

9. Use of the Platform

You agree not to:

• Reverse engineer or copy the Platform
• Build competing services
• Use the Platform unlawfully
• Upload harmful or malicious content
• Attempt unauthorised access
• Interfere with system integrity

10. AI and Automated Processing

Linefront may provide features that use artificial intelligence, machine learning, or rules-based systems to support:

• Identity verification
• Document analysis
• Risk scoring and assessment
• Eligibility evaluation
• Workflow automation

Nature of Outputs

Outputs generated by these systems are informational and assistive only, are not guaranteed to be accurate or complete, and do not constitute legal, financial, or professional advice.

Client Responsibility

You are solely responsible for reviewing and validating outputs, making final decisions, and ensuring compliance with applicable laws.

Automated Decision-Making

Where automated decision-making is used, you are responsible for ensuring lawful use, providing appropriate notices and obtaining consent where required, and ensuring human oversight where legally required. Linefront does not make decisions on behalf of Clients unless explicitly agreed.

11. Credit and Background Checks

Where applicable, Linefront may facilitate credit and background checks through third-party providers, including TransUnion.

• These checks will generally be conducted as soft credit checks, which do not affect an individual's credit score
• Where a hard credit check is required, End Users will be clearly informed in advance
• Clients are responsible for ensuring lawful basis and consent where required

Linefront is not a credit provider and does not make lending decisions.

12. Data Sharing and Permissions

You acknowledge that:

• End Users must provide appropriate consent where required
• You may only use data for permitted purposes
• You must not sell or misuse Personal Data

You must notify Linefront within 24 hours of any data breach affecting Platform data.