TERMS OF SERVICE
(BUSINESS USERS)

1. Introduction

These Terms of Service (“Terms”) govern your access to and use of the Linefront platform, including our website, applications, APIs, and related services (together, the “Platform” or “Services”).
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By accessing or using the Platform, you agree to be bound by these Terms.
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If you do not agree, you must not use the Platform.

2. About Linefront

Linefront Limited (“Linefront”, “we”, “our”, “us”) is a company registered in England and Wales with Company Number 16650510, with its registered office at:
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128 City Road, London, EC1V 2NX, United Kingdom.
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Linefront Limited is registered with the Information Commissioner’s Office (ICO) under registration number ZC094705.

3. Definitions

“Client”: Any organisation using Linefront to collect, process, verify, or assess information
“End User”: Any individual providing data via the Platform (e.g. applicants, customers, citizens, patients)
“Personal Data”: As defined under applicable data protection laws

4. Services Overview

Linefront provides a digital platform that enables Clients to:

Collect and manage data through workflows and forms
Verify identity and documents
Structure and analyse data
Perform eligibility assessment and decision-support processes
Integrate with third-party systems

Linefront provides technology infrastructure only and does not act as the decision-maker unless explicitly agreed.

5. Acceptance of Terms

By using the Platform, you confirm that:

You have authority to bind your organisation
You will comply with these Terms and applicable laws

6. Changes to Terms

We may update these Terms at any time.
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Continued use of the Platform constitutes acceptance of updated Terms.

7. Data Protection and Privacy

Roles

You (Client) are the Data Controller
Linefront acts as the Data Processor, except where acting as a Controller for limited purposes (e.g. internal operations)

Processing
We process Personal Data only:

On your instructions
As necessary to provide the Services

We implement appropriate technical and organisational measures, including:

Encryption
Access controls
Monitoring and security controls

Data is hosted within the UK and/or EEA unless otherwise agreed, with appropriate safeguards in place.

8. Client Responsibilities

You are responsible for:

Ensuring lawful basis for processing Personal Data
Providing appropriate notices to End Users
Ensuring data accuracy and legitimacy
Determining what data is collected and when
Compliance with applicable laws and regulations

You must not instruct Linefront to process data unlawfully.

9. Use of the Platform

You agree not to:

Reverse engineer or copy the Platform
Build competing services
Use the Platform unlawfully
Upload harmful or malicious content
Attempt unauthorised access
Interfere with system integrity

10. AI and Automated Processing

Linefront may provide features that use artificial intelligence, machine learning, or rules-based systems to support:

Identity verification
Document analysis
Risk scoring and assessment
Eligibility evaluation
Workflow automation

Nature of Outputs
Outputs generated by these systems are:

Informational and assistive only
Not guaranteed to be accurate or complete
Not legal, financial, or professional advice

Client Responsibility
You are solely responsible for:

Reviewing and validating outputs
Making final decisions
Ensuring compliance with applicable laws

Automated Decision-Making
Where automated decision-making is used:

You are responsible for ensuring lawful use
You must provide appropriate notices and obtain consent where required
You must ensure human oversight where legally required

Linefront does not make decisions on behalf of Clients unless explicitly agreed.

11. Credit and Background Checks

Where applicable, Linefront may facilitate credit and background checks through third-party providers, including TransUnion.

These checks will generally be conducted as soft credit checks, which do not affect an individual’s credit score
Where a hard credit check is required, End Users will be clearly informed in advance
Clients are responsible for ensuring lawful basis and consent where required

Linefront is not a credit provider and does not make lending decisions.

12. Data Sharing and Permissions

You acknowledge that:

End Users must provide appropriate consent where required
You may only use data for permitted purposes
You must not sell or misuse Personal Data

You must notify Linefront within 24 hours of any data breach affecting Platform data.

13. Sub-processors

We may use trusted sub-processors to deliver the Services.
All sub-processors:

Are subject to due diligence
Are contractually bound
Implement appropriate safeguards

A list is available on request.

14. Service Availability

We will provide the Services with reasonable skill and care.
However:

Services are provided “as is”
We do not guarantee uninterrupted or error-free operation
We may suspend access where necessary

15. Intellectual Property

All intellectual property rights in the Platform remain with Linefront.
You are granted a limited, non-exclusive, revocable licence to use the Platform.
You may not:

Copy, modify, or distribute the Platform
Build competing products
Remove proprietary notices

16. Confidentiality

You agree to keep confidential all non-public information relating to Linefront, including:

Technology
APIs
Documentation
Business processes

17. Analytics and Anonymised Data

Linefront may:

Aggregate and anonymise data
Use such data for analytics and product improvement

No personally identifiable data will be included.

18. Third-Party Services

The Platform may integrate with third-party services.
Linefront is not responsible for:

Third-party accuracy
Availability
Compliance

19. Fees and Commercial Terms

Use of the Platform may be subject to:

Subscription fees
Usage-based pricing
Separate agreements or order forms

20. Termination

You may stop using the Platform at any time.
We may suspend or terminate access if:

You breach these Terms
Required by law
Services are discontinued

21. Data Retention

We retain data:

In accordance with your instructions
For as long as necessary to provide Services
As required by law

You are responsible for data exported from the Platform.

22. Security

You are responsible for:

Maintaining account security
Managing user access
Reporting unauthorised access

23. Compliance with Laws

You agree to comply with all applicable laws, including:

Data protection laws
Sector-specific regulations
Anti-discrimination laws

Linefront does not provide legal advice.

24. Disclaimer and Liability

To the fullest extent permitted by law:

Services are provided “as is”
We make no warranties regarding accuracy or suitability
We are not liable for indirect or consequential damages

25. Indemnity

You agree to indemnify Linefront against claims arising from:

Your misuse of the Platform
Your breach of these Terms
Your non-compliance with applicable laws

26. Governing Law

These Terms are governed by the laws of England and Wales.

27. Contact

support@linefront.com

Company

Home Solution Platform

Linefront Limited is registered in England with Company No. 16650510. Registered office: 128 City Road, London, EC1V 2NX. Linefront Limited is registered with the Information Commissioner’s Office under registration number ZC094705 for the purposes of the protection of data.

term of service
(Business Users)

term of service
(End Users)

TERMS OF SERVICE (BUSINESS USERS)